TextbookHub Return Policy and Process
Print Book Returns
This policy applies for returns of new print books purchased by students.
- You may return new print books up to 14 days after the first day of school or 14 days after the purchase date, if purchased after school starts.
- You can initiate the return process for the print books purchased in TextbookHub store by either calling customer serivce at 1 (855) 779-4928 or emailing us at support@textbookhub.com.
- You may choose either store credit or refunds to the original payment method when processing the return.
- Book must be in new condition. No damage, marking or highlights.
- Customers must pay for shipping to return and must provide their own shipping label.
Customers requiring additional support for their returns or who do not meet the above criteria, should contact Customer Support.
Digital Book Returns
This policy applies for returns of digital books purchased by students.
- You may return digital books up to 14 days after the first day of school or 14 days after the purchase date, if purchased after school starts, unless the book is subject to exceptions listed below:
- Your book was supplied from VitalSource and is subject to Return Policy Exceptions set by certain publishers. More details about specific publisher policies can be found in the VitalSource Return policy.
- TextbookHub does not support returns of digital books from iBooks or Kindle.
- Please contact Customer Support to cancel the order or request a return and refund.
- You may choose either store credit or refunds to the original payment method when processing the return.
- Some publishers may have additional cancellation policies or requirements. Publisher’s exceptions will be handled by Customer Service.
Customers requiring additional support for their returns or who do not meet the above criteria, should contact Customer Support.
Digital Book Return Policy Exceptions:
Titles purchased from the following publishers via VitalSource will follow the return policies outlined below.
Penguin Random House Return Policy:
- You may cancel your VitalSource eTextbook purchase and request an immediate refund within 7 days of your initial purchase.
- You have not viewed or printed the eBook.
Simon & Schuster Return Policy:
- You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase.
HarperCollins Return Policy:
- You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase.
- You have not viewed or printed, in total, more than two percent (2%) of the VitalSource eTextbook.
HarperCollins Christian Return Policy:
- You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase.
- You have not viewed or printed, in total, more than two percent (2%) of the VitalSource eTextbook.
Hachette Digital Return Policy:
- You may cancel your VitalSource eTextbook purchase and request an immediate refund within 3 days of your initial purchase.
- You have not viewed or printed, in total, more than two percent (2%) of the VitalSource eTextbook.
